COVID-19

Welcome back! Most of our stores are now open, however please note that Victoria Retail Park is located in a Covid very high alert region. Please follow the government guidance for this area https://www.gov.uk/coronavirus

WHAT STORES ARE OPEN?

The following stores are currently open at Victoria Retail Park:

HEALTH AND SAFETY GUIDANCE

When visiting, please ensure you follow the latest Government guidelines, we ask that you observe the following measures during your visit:

    • Must be closed between 10pm and 5am, including take-aways. Delivery services can continue after 10pm
    • In licensed premises, food and drink must be ordered from, and served at, a table
    • Customers must eat and drink at a table in any premises selling food and drink to consume indoors, on site
    • Some exemptions apply, including cinemas which have started shows before 10pm, however they will not be permitted to serve food or drink to customers after 10pm
    • Businesses and venues selling food for consumption off the premises, can continue to do so after 10pm as long as this is through delivery service or drive-thru

HEALTH & SAFETY MEASURES

We want to reassure you that the wellbeing of our staff and visitors is our priority. In line with the latest Government guidance on social distancing, we have adopted the following measures at this site:

FREQUENTLY ASKED QUESTIONS

What are you doing to protect your customers?

The health and wellbeing of our staff and visitors is paramount. We are following government guidance with the introduction of:

Do I need to wear a face covering?

Please remember face coverings are mandatory within shops and supermarkets. You can find more information on the UK government website: https://bit.ly/3jqUvs9

Are your Blue Badge parking bays still available to park in?

Yes, Blue Badge parking bays are available outside Boots, B&M and B&Q.

Are your customer toilets open?

Victoria Retail Park does not have customer toilets and currently all public toilets within stores are closed.

Why are you not taking people’s temperature?

Victoria Retail Park is following current UK government guidance for reopening non-essential stores to ensure the safety of our staff and visitors. Temperature checking is not currently required.

Can I bring my children?

Government guidance recommends shopping alone where possible. However, we understand that this is not always possible with families.

Why are all the shops not open?

As per government guidance, different shops fall into different categories based on the service they provide, and therefore their ability to reopen may be impacted.

Following government approval, it is the stores prerogative when they wish to open.

Why is there a limit to the queue numbers outside certain shops?

This is for the safety of all shoppers, to aid in a safe customer flow throughout the park and retail stores whilst adhering to social/physical distancing guidelines.